If you wish to formally Compliment the Register on any aspect, please contact the Register in writing either by post or email.
We work with practitioners to establish and maintain professional standards however we recognise that there may times be those practitioners who do not meet the standards expected.
Where possible we encourage services users and members of the public to resolve their concerns directly with practitioners under their own processes. However, we recognise that there are often circumstances where clients, the public and other practitioners need to bring complaints about poor or unethical practice directly to our attention so we can take appropriate action.
We provide clear instruction and outline on the “Complaints” page of the Register as to how service-users or members of public complaints can be raised as well as an outline as to how they will subsequently be handled. All complaints received by the Register are handled by our Professional Conduct Review Committee (“PCRC”) who will consider whether the complaint will be considered in line with a defined proceedings test.
Complaints are investigated (if consensual disposal is not appropriate or agreed) by the PCRC in line with the processes defined within the Register’s Malpractice and Maladministration Policy. If the complaints are upheld in this process then sanctions will be applied in line with the Register’s Sanctions Policy. Where complaints are upheld, the findings and subsequent actions will be published on the website on the Professional Conduct Notices page in line with our Professional Conduct Publication Policy.
If you wish to make a Complaint:
Please send the Accredited Practitioner Register your completed Compliments and Complaints Form marked for the attention of the Professional Conduct Review Committee either by:
Post: High Lees Farmhouse, Wagon Lane, Paddock Wood, TN12 6PT
Email: [email protected]
Please note that the Register will not accept anonymous complaints.
If, at any point, any of the parties involved wish to place the matter in the hands of their solicitors, the Register will only continue to communicate through the respective solicitors. This does not prevent any of the parties seeking legal advice.
The Register is committed to ensuring all our members, learners, service users have a positive experience with us. However, we recognise that there may be an occasion where you consider there is some feedback or an opportunity for the Register to improve and wish to bring this to our attention. We welcome all feedback which will help us improve our service.
Please contact the Register through the email address [email protected] with your feedback.
Please note that our Data Protection Policy can be found at athenaherd.org outline how we use and protect this information.
Version | Initials | Description | Version Date |
---|---|---|---|
1 | JG | Initial Draft | December 2021 |
2 | GG | Updated to include cover of Accredited Practitioner Register | April 2022 |
3 | GG | Further detail supporting registrants and service users | April 2023 |