Maladministration
Mistakes or poor processes without intent to cause harm. Often due to carelessness, inexperience, or oversight. Examples include:
Avoidable delays
Mistakes from inattention
Faulty or incomplete procedures
Poor record keeping
Failure to act when needed
Poor communication
Misuse of intellectual property
Misrepresenting relationship/status with the Register
Malpractice
Intentional misconduct, misrepresentation, or breach of professional and ethical standards in delivering Equine Assisted Services (EAS). Examples include:
Breaching the Register’s Ethical Basis of Best Practice or Framework for the Ethical Treatment of Horses
Inappropriate treatment, language, or behaviour towards clients
Disregarding protected characteristics under the Equality Act 2010
Making false claims about EAS benefits
Discrediting other recognised healthcare services
Damaging the Register’s credibility
Misrepresenting affiliation with the Register, Athena® Herd Foundation, or the Professional Standards Authority