All Accredited Practitioners (PSA) are required to have their own complaints policies and processes in place. In the unfortunate event of a complaint, we encourage service users to first seek resolution directly with the practitioner. However, we recognise that this will not always be a satisfactory approach, and some may not feel comfortable raising complaints directly. As such, complaints can be raised directly with the Register.
All complaints we receive are acted upon and formally heard by our Professional Conduct Review Committee. We rely on service users, clients, and the public to bring poor and unethical practice to our attention so we can take appropriate action. All complaints that are upheld by the committee are published on our Professional Conduct Notices page for full transparency.
- You can find out more about our complaints process here.
- You can review our approach to handling complaints in our Complaints Handling Map.
- Raise a complaint